Secure Viewer Issue

Incident Report for Island

Resolved

The issue affecting Secure Viewer has been resolved, and full functionality has been restored.

Posted May 05, 2026 - 12:07 UTC

Investigating

We have identified the issue affecting Secure Viewer where users may see the error: “Connection is lost — you can still view the document.”

Our team is actively investigating the root cause and working toward a resolution. We will continue to provide updates as more information becomes available.

Posted May 05, 2026 - 11:55 UTC

This incident affected: 🇬🇧 UK Region (UK - Data Services).