The issue that impacted the Island Private Access service was resolved and the service is fully operational.
Posted Dec 15, 2023 - 13:53 UTC
Monitoring
We found the root cause for the issue in the Island Private Access service and provided a fix. We are monitoring closely to confirm resolution.
Posted Dec 15, 2023 - 08:49 UTC
Update
We are continuing to work on a fix for this issue.
The issue is impacting customers utilizing the Connectors method, and Island Proxy is not impacted.
Posted Dec 15, 2023 - 08:21 UTC
Investigating
We are continuing to work on a fix for this issue.
Posted Dec 15, 2023 - 07:11 UTC
Update
We are continuing to work on a fix for this issue.
Posted Dec 15, 2023 - 03:38 UTC
Identified
We identified a degradation in the functionality of the Island Private Access service. We are monitoring the situation and will be updating shortly.
Posted Dec 15, 2023 - 03:37 UTC
This incident affected: 🇺🇸 US Region (US - Island Private Access), 🇪🇺 EU Region (EU - Island Private Access), 🇬🇧 UK Region (UK - Island Private Access), and 🇨🇦 Canada Region (Canada - Island Private Access).