The issue that impacted the Island Secure Viewer was resolved and the service is fully operational.
Posted Sep 08, 2025 - 18:32 UTC
Monitoring
The issue with Island Secure Viewer was remediated and we are closly monitoring the service to confirm resolution.
Posted Sep 08, 2025 - 18:28 UTC
Identified
We identified the issue with Island Secure Viewer and are working to remediate the issue.
Posted Sep 08, 2025 - 18:25 UTC
Investigating
We are currently investigating degradation in the functionality of the Island Browser, where some users are unable to open files in the Island Secure Viewer. We are monitoring the situation and we'll be updating shortly.
Posted Sep 08, 2025 - 18:20 UTC
This incident affected: 🇺🇸 US Region (US - Browser), 🇪🇺 EU Region (EU - Browser), 🇬🇧 UK Region (UK - Browser), 🇨🇦 Canada Region (Canada - Browser), 🇦🇺 AU Region (AU - Browser), and 🇨🇳 CN Region (CN - Browser).